Our amazing team is expanding, and we’re looking for two highly-driven, friendly individuals to join us! Start your journey with us as our next Project Support Officer and make a real impact.
Who Are We?
Green Energy Switch (GES) is a forward-thinking and adaptable company providing a wide range of energy services across the UK. We specialise in supporting social landlords and local authorities, helping them deliver on sustainability and energy goals.
Founded in 2006, GES is a wholly owned subsidiary of the environmental charity PECT (Peterborough Environment City Trust). All our profits are reinvested into PECT to support its essential environmental work.
Our annual staff surveys consistently reflect high levels of satisfaction and engagement.
Staff Benefits
At our core, we believe in creating a workplace that’s rewarding, supportive, and fun. Here’s what you can look forward to as part of our team:
Flexible Hybrid Working
Enjoy the balance of remote work with just one day a week in the office (following your training period).
Team Away Days
We host two exciting away days each year – past adventures have included Alton Towers, Go Ape, bowling and day trips to London.
Purpose-Driven Work
All our profits are gift-aided to PECT, a fantastic environmental charity making a real difference.
Volunteer Day
Give back to the community with one paid volunteer day each year.
Career Growth
We’re passionate about developing our people. From training opportunities to internal promotions, we’re committed to helping you grow.
Other benefits include:
- Generous annual leave allowance – starting at 24 days per year + bank holiday
- Annual leave increase after 5 years service, to 29 days per year + bank holidays
- Ability to purchase up to 5 days annual leave per year
- Enhanced Maternity Pay
- Access to health insurance scheme
- Life Insurance
- Sick Pay
- Enhanced employer pension contributions
- Bonus Scheme
- Casual Dress
- Company Events
- Free On-site Parking
- Bereavement leave
Role Responsibilities:
- To support the day to day operations of the office
- To deal with correspondence and telephone calls for enquiries, dealing with clients and resolving queries
- To manage the data contained in our online portal
- Receive, record and process all data and information from partner organisations and ensure that this is passed on to the supply partners within agreed timescales
- Provide energy services advice and relevant information to tenants, staff of partner organisations and members of the public
- To undertake sales calls and assist with marketing when required
- Assist the Senior Support Officers and Operations Manager with the development of new projects and initiatives
- Assist with billing when required
- Follow and assist with our escalation process
- Answering emails proactively within a busy inbox within a set timed SLA
- Answering inbound calls within our set SLA’s
- Assist with ensuring we are GDPR compliant and following our procedures
- Achieve targets as set out in the business plan
- Achieve individual targets as set in your one to ones/appraisals
- Key Account Management – if required
- Or anything else requested by either the Director or Operations Manager
Required Criteria:
– Previous work experience within an office environment, minimum 1 years’ experience
– An administrative or sales background
– Able to work under pressure, a good multitasker with the ability to work to targets and deadlines
– Excellent IT skills, Microsoft word/excel/outlook
– Highly organised with the ability to manage working on several projects at the same time
– A professional telephone manner when making and receiving customer calls
– Experience of working in the energy industry-desirable
– Proactive and able to work on own initiative and prioritise own workload
– A self-starter that can quickly pick up processes
Variation Clause
This is a description of the job, as it is constituted at the date shown. It is the practice of the business to periodically to examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The appropriate Manager in consultation with the post holder will conduct this procedure.
In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible management reserves the right to make changes to your job description following consultation.
Right to Work in the UK
Green Energy Switch are not a home office sponsored organisation and are not able to offer employment unless the applicant already has the right to work in the UK via a passport or a visa that they have already obtained. We are not able to sponsor individuals.
Please indicate in your CV or covering letter that you have the right to work in the UK.
Job Details
Job Title: Project Support Officer
Type: Full-time, Permanent
Schedule: 8 Hour Shift/ Monday to Friday/ No Weekends
Location: Ham Lane House, Ham Lane, Peterborough PE2 5UU
Reports to: Operations Manager
Salary: £25,000 per annum
Application deadline: 27/06/2025
Expected start date: 21/07/2025
Excited to Join Us? Apply Today!
ABOUT US
Green Energy Switch (GES) delivers a broad range of energy services across the UK. We specialise in working with social landlords and local authorities. Established in 2006, GES is a subsidiary of environmental charity PECT. We gift-aid any profits to PECT to help fund their vital work. In doing so, we are the lead sponsor of their Forest project. Over 131,000 trees have been planted so far, equating to a remarkable reduction of over 1,300 tonnes of carbon emission.
