Happy and healthy homes for the new year

Happy new year! We hope you all had a restful break over Christmas, even though it wasn’t quite what we had anticipated. With the announcement of another nationwide lockdown this week, it seems we have much to overcome before we can all resume normal life.

Despite this challenge, LEAP is continuing to press ahead with delivering as many Home Energy Advice calls as possible. Due to lockdown restrictions, the shorter home visits we were offering (where deemed necessary) may not be possible for a while, but we can still provide practical energy advice over the phone, post out small measures for self-installation and signpost to other essential services, such as those provided by our partner IncomeMax. Our call centre is operating in the same way as in previous lockdowns.

Even though there is light at the end of the tunnel with the Covid-vaccination programme underway, there are still tough months ahead. We are expecting an even greater need for financial and debt support and with winter in full swing, there are many, many homes that still need help with heating.

You can all help promote our telephone advice service by ensuring the LEAP freephone number 0800 060 7567 is prominently displayed on your websites and reassuring applicants that the same level of support is available to them, as before. We want you to all to know that have more capacity available for delivering LEAP so please do share our information and refer in as many households as possible.


Kicking off the new year with refresher training!

Lorraine is running two more refresher training sessions this month. The sessions provide an excellent opportunity to revisit the range of services that LEAP offers and ways in which referrers can promote LEAP and submit referrals online. The sessions are being held via Microsoft Teams and Zoom as follows:

25th Jan 2pm – 3pm on Teams

27th Jan 10am -11am on Zoom

Email Lorraine to book a place!

We Are Hiring!

Would you like the chance to join our forward thinking and dynamic team?


We require a flexible, hardworking, quick thinking individual to join our team due to the expansion of our current services. 


About us: 


Green Energy Switch (GES) is a dynamic, versatile company that delivers a broad range of energy services across the UK; specialising in working with social landlords and local authorities.  Established in 2006 GES is a subsidiary of environmental charity Peterborough Environment City Trust (PECT).  Any profits made by GES are gifted back to PECT to help fund its vital work. 


Job title: Support Officer 


 Role responsibilities: 


  • To support the day to day operations of the office 
  • To deal with correspondence and telephone calls for enquiries, dealing with clients and resolving queries 
  • To manage the data contained in our online portal 
  • Receive, record and process all data and information from partner organisations and ensure that this is passed on to the supply partners within agreed timescales 
  • Provide energy services advice and relevant information to tenants, staff of partner organisations and members of the public 
  • Key account management of allocated partners, monthly calls to partners, creating reports and ensuring that they are well informed and happy with the service we provide 
  • To undertake mail shots and sales calls as required 
  • Assist the Project Manager with the development of new projects and initiatives 
  • Working through large amounts of energy bills, making sure that the bills are worked out accurately. 
  • Answering emails proactively within a busy inbox 
  • Working through incoming post and re distributing. 
  • Other administration and office tasks as needed, such as filing, photocopying and telephone answering 


Required Criteria 


  • Previous work experience within an office environment, minimum 1 years’ experience 
  • An administrative or sales background  
  • Able to work under pressure, a good multitasker with the ability to work to targets and deadlines 
  • Excellent IT skills, Microsoft word/excel/outlook 
  • Highly organised with the ability to manage working on several projects at the same time 
  • A professional telephone manner when making and receiving customer calls 
  • Experience of working in the energy industry-desirable 
  • Proactive and able to work on own initiative and prioritise own workload 
  • A self-starter that can quickly pick up processes  
 Employer: Green Energy Switch 


Based: This position will be based at Green Energy Switch’s offices: Ham Lane House, Ham Lane, Peterborough, PE2 5UU  


Salary (per annum):  starting salary will be £19,500 


Closing Date for applications:  Monday 30th November 2020 at 12pm 


Start Date:  asap 


Hours/Week:  Full time, permanent position –  37 hours per week working Mon to Thu 9.00-17.00 and Friday 9.00-16.30
Reports to:  Project Manager 


COVID-19 considerations: To keep our employees safe we are currently working from home; however training will be provided at the office in a Covid secure manner. 


 To apply: 


Please email your cv along with a covering letter to Maxine Palmer, Director – maxine.palmer@greenenergyswitch.co.uk  


 If shortlisted for interview you may be required to prepare a presentation or complete a brief task, relevant to the role, as part of the interview. If you have any questions about this role, please contact Sarah Chatterton – sarah.chatterton@greenenergyswitch.co.uk or 01733 646253  


Fuel Poverty Awareness Day


Fuel Poverty Awareness Day will be held on 27th November this year.  It is the national day to raise awareness of some of the issues faced by those living in cold homes and the solutions available. This winter will be one of the most difficult in living memory. Lockdown and increasing unemployment will create a situation where more people are forced to spend time in homes that they can’t afford to heat. Many people will use more, pay more and owe more, while earning considerably less.

Fuel Poverty Awareness Day is an invaluable opportunity to encourage householders to seek support at the start of the winter period.

Call us now on 0800 060 7567 or email support@applyforleap.org.uk

#FuelPovertyAwarenessDay #WarmSafeHomes #savetimemoneyeffort