We are currently updating our policy to reflect the GDPR legislation that is coming into place on 25th May 2018. In the meantime, you can read our privacy protection policy below:
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.greenenergyswitch.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), Green Energy Switch Ltd is the data controller.
Definitions and interpretation
|Cookies||a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).|
|Data||collectively all information that you submit to Green Energy Switch Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998.|
|Green Energy Switch Ltd, or us||, whose registered office is at 12 Commerce Road, Lynch Wood, Peterborough, PE2 6LR.|
|User or You||any third party that accesses the Website and is not either (i) employed by Green Energy Switch Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Green Energy Switch Ltd and accessing the Website in connection with the provision of such services.|
|User or you||any third party that accesses the Website and is not either (i) employed by Green Energy Switch ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Green Energy Switch Ltd and accessing the Website in connection with the provision of such services.|
|UK and EU Cookie Law|
|the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.|
the website that you are currently using, www.greenenergyswitch.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
1.2.1 the singular includes the plural and vice versa;
1.2.3 a reference to a person includes firms, companies, government entities, trusts and partnerships;
1.2.4 “including” is understood to mean “including without limitation”;
1.2.5 reference to any statutory provision includes any modification or amendment of it; and
3 DATA COLLECTED
We will collect and process the following data about you:
3.1 Information you give us. This is information about you that you give us by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our Website, subscribe to our service, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number.
3.2 Information we collect about you. With regard to each of your visits to our Website we will automatically collect the following information:
3.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet (automatically collected), browser type and version (automatically collected), time zone setting, browser plug-in types and versions, operating system and platform;
3.2.2 information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, your activity on our Website, the site you exit to (automatically collected) length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
3.3 Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
4 OUR USE OF DATA
4.1 We use information held about you in the following ways:
4.1.1 Information you give to us. We will use this information:
126.96.36.199 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
188.8.131.52 to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
184.108.40.206 to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form);
220.127.116.11 to notify you about changes to our service;
18.104.22.168 to ensure that content from our Website is presented in the most effective manner for you and for your computer.
4.1.2 Information we collect about you. We will use this information:
22.214.171.124 to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
126.96.36.199 to improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
188.8.131.52 to allow you to participate in interactive features of our service, when you choose to do so;
184.108.40.206 as part of our efforts to keep our Website safe and secure;
220.127.116.11 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
18.104.22.168 to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.
4.1.3 Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
4.2 We will retain any Data you submit for 12 months.
4.3 Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
4.4 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
4.5 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
4.5.1 internal record keeping;
4.5.2 improvement of our products / services;
4.5.3 transmission by email of promotional materials that may be of interest to you;
4.5.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
5 DISCLOSURE OF YOUR INFORMATION
You agree that we have the right to share your personal information with:
5.1 Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
5.2 Selected third parties including:
5.2.3 business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
5.2.4 advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience; and
5.2.5 analytics and search engine providers that assist us in the improvement and optimisation of our site;.
5.3 We will disclose your personal information to third parties If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Green Energy Switch Ltd our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6 THIRD PARTY WEBSITES AND SERVICES
6.1 Green Energy Switch Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
6.3 Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7 LINKS TO OTHER WEBSITES
8 CHANGES OF BUSINESS OWNERSHIP AND CONTROL
8.2 We may also disclose Data to a prospective purchaser of our business or any part of it.
8.3 In the above instances, we will take steps with the aim of ensuring your privacy is protected.
9 CONTROLLING USE OF YOUR DATA
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
9.1 use of Data for direct marketing purposes; and
9.2 sharing Data with third parties.
10 FUNCTIONALITY OF THE WEBSITE
10.1 To use all features and functions available on the Website, you may be required to submit certain Data.
11 ACCESSING YOUR OWN DATA
11.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
11.2 You have the right to ask for a copy of any information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
12 WHERE WE STORE YOU DATA
12.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
12.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
13.1 Data security is of great importance to Green Energy Switch Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
13.2 If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
13.3 We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
14.1 This Website may place and access certain Cookies on your computer to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Website. Green Energy Switch Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
14.2 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
14.3 By visiting this website you are giving your consent to the placing of Cookies, you are enabling Green Energy Switch Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
14.4 This Website may place the following Cookies:
14.4.1 Type of Cookie: Purpose
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
14.4.2 Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
14.5 You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
14.6 You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
14.7 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
14.8 We partner with Big Clean Switch to help you switch to 100% renewable electricity. Big Clean Switch uses three sets of cookies when you use their service. The first is a Google Analytics cookie, a performance improver cookie that is used to track visits to the website and movement through the switching process. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of the service and to measure user engagement. You can read more here: https://policies.google.com/privacy?hl=en
14.9 You may prevent the collection of data related to your use of the switching service by the Google Analytics cookie by adjusting your browser settings or installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=en
14.10 The second cookie used is Big Clean Switch’s own customiser cookie, which helps to improve your switching experience. The data which is collected is anonymous, but can be linked to other information entered by you during the switching process, avoiding the need for you to enter information multiple times.
14.11 Finally, Big Clean Switch offers live chat support using a platform called Crisp. Crisp uses three performance improvement cookies to speed up the loading of their chatbox, ensure the experience is consistent across multiple pages, and maintain performance during periods of high traffic. None of these cookies is used for tracking purposes. You can find out more about Crisp’s cookies here: https://help.crisp.chat/en/article/crisp-chatbox-cookie-and-ip-policy-1147xor/
15.3 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.