This position has now been filled. Thank you for your interest in joining Green Energy Switch. Please keep an eye on our Careers page for future opportunities.

Want to join our team? 100% of our team would recommend it!

Yes, you heard that right! 100% of our team would recommend GES as a great place to work and we are looking for a new member to join our growing team!

Green Energy Switch (GES) are a dynamic, versatile company that delivers a broad range of energy services across the UK; specialising in working with social landlords and local authorities. Established in 2006 GES is a subsidiary of environmental charity Peterborough Environment City Trust. Any profits made by GES are gifted back to PECT to help fund its vital work.

You can meet some of our team here.

We offer a hybrid working policy, along with many other benefits.

We are looking for a Project Support Officer to join our team.

Key Responsibilities:

• To support the day to day operations of the office
• To deal with correspondence and telephone calls for enquiries, dealing with clients and resolving queries
• To manage the data contained in our online portal
• Receive, record and process all data and information from partner organisations and ensure that this is passed on to the supply partners within agreed timescales
• Provide energy services advice and relevant information to tenants, staff of partner organisations and members of the public
• To undertake sales calls and assist with marketing when required
• Assist the Senior Support Officers and Operations Manager with the development of new projects and initiatives
• Assist with billing when required
• Follow and assist with our escalation process
• Answering emails proactively within a busy inbox within a set timed SLA
• Answering inbound calls within our set SLA’s
• Assist with ensuring we are GDPR compliant and following our procedures
• Achieve targets as set out in the business plan
• Achieve individual targets as set in your one to ones/appraisals
• Key Account Management – if required
• Or anything else requested by either the Director or Operations Manager

Required Criteria:

• Previous work experience within an office environment, minimum 1 years’ experience
• An administrative background
• Able to work under pressure, a good multitasker with the ability to work to targets and deadlines
• Excellent IT skills, Microsoft word/excel/outlook
• Highly organised with the ability to manage working on several projects at the same time
• A professional telephone manner when making and receiving customer calls
• Experience of working in the energy industry-desirable
• Proactive and able to work on own initiative and prioritise own workload
• A self-starter that can quickly pick up processes

Salary: £22,000 per year

So what are you waiting for, come join our team!

Application deadline: 31/05/2023