New Exciting Job Opportunity: Operations Manager
Join Our Growing Team at Green Energy Switch (GES)
Apply today for our new exciting job opportunity and grow your career with us as Operations Manager!
At Green Energy Switch (GES), we are passionate about making a positive impact on the environment while providing high-quality energy solutions across the UK. Specialising in collaborations with social landlords and local authorities, we offer a wide range of services that contribute to creating a sustainable future.
Founded in 2006, GES is proud to be a subsidiary of Peterborough Environment City Trust (PECT)—an environmental charity where all profits from GES are reinvested to support PECT’s crucial initiatives.
As a forward-thinking company, GES offers a range of attractive benefits designed to support your professional and personal well-being. If you’re looking for a role that combines purpose, flexibility, and a great work-life balance, we’d love to hear from you!
What We Offer:
- Generous Annual Leave: 24 days of holiday, plus bank holidays, to help you unwind and recharge.
- Extra Time Off: You can purchase up to 5 additional days of annual leave each year.
- Increased Leave: After 5 years, your annual leave increases to 29 days per year—because we value long-term commitment.
- Fun Team Activities: Enjoy staff away days (recent activities include Go Ape and bowling) to build connections and have fun.
- Hybrid Working: Work from the office and home—offering you the perfect blend of flexibility and in-office collaboration.
- Volunteering Day: Give back to your community with one paid volunteering day each year.
Join us at GES and be part of a team that’s not only contributing to the future of energy but also supporting sustainable practices through every step of the journey.
Key Responsibilities:
Staff Management:
- Lead, plan, and coordinate the team’s activities to ensure alignment with overall objectives.
- Motivate and support staff to uphold the highest standards of quality, productivity, and teamwork.
- Conduct performance appraisals and regular 1:1 meetings with team members, including self-employed staff, to provide feedback, set goals, and encourage continuous development.
- Oversee and facilitate staff training programs to foster skills development and career growth, promoting a culture of excellence.
- Regularly engage in team catch-ups to ensure alignment with company goals and operational efficiency.
Project Management:
- Ensure smooth execution of projects, flagging potential resource issues to the Director in a timely manner.
- Continuously review and update project processes, systems, and procedures to optimise team efficiency and effectiveness.
- Maintain up-to-date operational requirements, ensuring work is completed accurately and on time, including data handling and storage protocols.
- Manage customer and partner relationships, ensuring all accounts are proactively handled with a focus on satisfaction and long-term success.
- Monitor project progress and performance by producing detailed weekly and monthly reports for the Director, highlighting any challenges or successes.
- Meet business and individual performance targets as outlined in the business plan and during appraisals.
Project Operations:
- Oversee the project’s operations to maximise both financial returns and service delivery, ensuring customers’ needs are met and exceeded.
- Cultivate and manage relationships with suppliers and external partners to ensure effective project execution and that service level agreements (SLAs) are consistently met.
- Actively participate in regular review meetings with relevant partners to discuss project performance and address any concerns.
- Provide the Director with monthly performance reports to review the success of ongoing projects and areas for improvement.
- Ensure that customer service goals are consistently achieved, fostering a high level of customer satisfaction.
- Carry out any other tasks as directed by the Director, ensuring that both team and customer needs are effectively met.
Required Criteria:
Proven track record of meeting challenging targets:
Ability to meet or exceed targets, consistently delivering results within set timeframes and budget parameters.
Minimum 2 years of line management experience:
Experience in leading, motivating, and developing a team, ensuring high levels of performance and engagement. Proven ability to manage and improve team dynamics.
At least 2 years of customer service management experience:
Strong background in managing customer service operations, ensuring the delivery of excellent service that meets or surpasses customer expectations. Focus on continuous improvement of the customer experience.
Effective verbal and written communication skills:
Confident and clear communicator, with the ability to engage and influence staff, customers, and stakeholders effectively at all levels. Strong written communication skills to produce reports, documentation, and correspondence.
Proven experience in building and maintaining strong stakeholder relationships:
Demonstrated success in establishing and nurturing relationships with a diverse range of internal and external stakeholders, ensuring effective collaboration and outcomes.
Experience in training and onboarding New Staff:
Experience in onboarding, training, and mentoring new staff, helping them to quickly integrate and perform to the required standards while promoting a culture of continuous learning.
Passion for environmental sustainability and development:
A strong understanding and enthusiasm for environmental and sustainable development practices, with a commitment to integrating sustainability into operations and decision-making.
Proficient IT skills, including Microsoft Office:
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to adapt to new software and systems as required to enhance operational efficiency.
Experience in Budget Management and Resource Allocation
Experience with managing budgets and optimising resource allocation to enhance operational efficiency and support organisational goals.
Desired Criteria:
Level 5 or Equivalent Qualification in Line Management:
A Level 5 qualification in Leadership and Management (or equivalent).
Experience within the Energy Sector
Operations Manager Job Overview:
Employer: Green Energy Switch
Based: This position will be based at Green Energy Switch’s offices: Ham Lane House, Ham Lane, Peterborough, PE2 5UU with a hybrid working model in place.
Salary (per annum): £35,000 per annum
Closing Date for applications: 24th January 2025
Start Date: February 2025
Hours/Week: Full time – 37 hours per week
Reports to: Director
Variation Clause
This job description for Operations Manager reflects the role as it stands on the date shown. It is the practice of GES to periodically to examine job descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The appropriate Manager in consultation with the post holder will conduct this procedure.
In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible management reserves the right to make changes to your job description following consultation.
Sarah Buttigieg compiled the job description on 6th January 2025.
Right to work in the UK
Green Energy Switch does not sponsor home office roles and can only offer employment to applicants who already have the right to work in the UK, either through a valid passport or an existing visa. We are not able to sponsor individuals. Please indicate in your CV or covering letter that you have the right to work in the UK.
ABOUT US
Green Energy Switch (GES) delivers a broad range of energy services across the UK; specialising in working with social landlords and local authorities. Established in 2006, GES is a subsidiary of environmental charity PECT. We gift-aid any profits to PECT to help fund their vital work. In doing so, we are the lead sponsor of their Forest project. So far over 117,000 trees have been planted, equating to a remarkable reduction of over 1,300 tonnes of carbon emission.
