A Day in the Life of Drew: Making Void Energy Management Effortless
Drew is one of our Key Account Executives here at GES. Step into his day as he juggles meetings, energy drinks, and meaningful conversations, all while supporting nearly 60 RSLs and making sure their Void Energy Management runs smoothly.
What does a typical day look like for you?
I usually start my day from just before 9am and I prepare with at least 1 can of Monster đMy typical day, would being with looking at my upcoming KA calls for the day ahead and organising the information for each call, such as outstanding billing, the stats for each RSL and any actions from the previous call. After each of my calls, I would then fill out my call log and email over the notes from our call and log any actions that need to be looked into and resolved. I will also resolve emails and calls that come through from our RSLs throughout the day and look to plan for the following days meeting.
Can you briefly explain what your role involves?
The role encompasses being a point of contact for RSLs to keep them updated on where their properties are and how we can help to improve or continue on their journey. We look to resolve any issues that they are seeing that cant be handled by the switch team or need further investigation and build relationships with the teams to better understand how they work and their objectives for using our service.
How do you stay in touch and build relationship with our RSLs?
Email, teams and phone.
Learning about the team to understand how they work and what they are looking to gain from our service, whether it be quicker turnaround of properties, EPCs for tenanted projects or regen works and look to see how we can help to manage those and assist in the best way possible.
Whatâs the most rewarding part of your role?
Helping the RSL to resolve issues that they have been facing with problem properties or issues that tenants have seen
Can you share a memorable moment or success story with an RSL?
An RSL I hadnât dealt with before was unhappy with some of the current processes and had started trialling a new service provider. After having a discussion with them about the issues they were facing, I managed to resolve those concerns, put a number of fixes in place, and create a much better setup that worked for them. I also supported them in areas outside our usual remit. Since then, theyâve been extremely happy with the service, and weâve received two glowing reviews about how good the team is… which is what itâs all about!
How does your role support the wider mission of Green Energy Switch?
By hopefully helping the RSLs and their team to understand the importance of the information that we ask for and how to read the stats that we offer, it will help to improve their turnaround, thus saving money on fuel usage, rent loss and issues further down the line.
What three words would you use to describe your work?
Busy, interesting, challenging
Whatâs always on your desk (or in your work bag)?
Energy drinks
Do you have a go-to playlist, snack, or habit that keeps you focused?
Oasis, 90s music (rock, metal, pop, bit of everything) and my headphones. If my headphones are in, Iâm in the zone
What do you like to do in your downtime or lunch breaks?
Grab a drink, get some fresh air and have a chat with colleaguesâŠbecause I donât tend to talk enough in the day
How do you unwind after a busy day?
Spending time with my kids and watching a good comedy series
Whatâs something people might be surprised to learn about your job?
I am the key account contact for 59 RSLs, looking after a total stock of over 250,000 properties
Looking for a Void Energy Management provider?
At Green Energy Switch, our Key Account Executives work hand-in-hand with housing associations and councils to take the stress out of void energy management. From resolving complex supplier issues and objections to arranging meter exchanges and getting power back on.
Our friendly, hands-on approach means we donât just manage properties, we actually build relationships. With support tailored to your needs, training where needed, and everything tracked through our easy-to-use online portal, youâll always know your voids are in safe hands.
Weâve supported RSLs across the UK since 2006 â saving time, cutting costs, and helping thousands of vulnerable residents, all while supporting local sustainability projects through our profit-for-purpose model with PECT.
See for yourself how much time and money you could save â try our Voids Calculator
Book a meeting with us now via Calendly
Prefer a quick chat?
đ 01733 646253 (option 1)
đ§ info@greenenergyswitch.co.uk
ABOUT US
Green Energy Switch (GES) delivers a broad range of energy services across the UK. We specialise in working with social landlords and local authorities. Established in 2006, GES is a subsidiary of environmental charity PECT. We gift-aid any profits to PECT to help fund their vital work. In doing so, we are the lead sponsor of their Forest project. They have planted over 131,000 trees so far. Which equates to a remarkable reduction of over 1,300 tonnes of carbon emission.
